Reporting a fault online through your tenant portal
If you are a tenant of Parklane or Rentinc, you will find our maintenance page in your tenants portal. We have designed it so you can easily find the solutions to niggling little problems and request help quickly.
By following the instructions on the ‘My maintenance’ page your problem will be easily identified and we ask that you contact hive only when you have tried the self-help solutions – any unnecessary callout will be charged to you!
Steps for accessing your portal
- CHECK YOUR DETAILS First of all, please double check your personal details on file are correct – if they are not, follow the link to get them changed.
- Advance Reporting ‘Advanced report’ is your online self-help process which guides you towards resolving minor problems. You don’t need to be an expert, you just need to be observant. First you identify the symptom, for example, maybe the water isn’t draining away from your sink. We then propose some simple solutions, such as plunging the sink to try and remove the blockage. This way you save on unnecessary charges.