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About Hive

Hive Property Services is an independent property maintenance company based in Leeds. We are contracted to deal with the property maintenance requirements of Parklane Properties, Rentinc, Iconinc, Roomzzz Aparthotel and Leeds Golf Centre.

 

This page has been set up to support the residential tenants of Parklane Properties and Rentinc. If your property is covered by a hive maintenance contract, please read on for information on how to contact us in the event of a maintenance issue.

Our Services

Every effort is made to ensure that your rented home is of the highest standard; however, from time to time you may find the odd problem.

 

Small repairs and the day to day running of the property are the tenants responsibility, however in certain circumstances you may not be able to solve the problem. Don’t panic! We at hive have been instructed to fix the fault or repair any damage to your property. Read on to learn how to report a fault and find out our standard response times.

 

Please be aware that you will be charged for any call out made deemed unnecessary or falling under the tenant’s responsibility (like changing a light bulb) so be sure before you call us!

Reporting A Fault

hive will deal with any maintenance issues you have with your property. Should you need to contact them, simply use the contact details above. For any maintenance issues with your property please call hive on 0113 224 4610

Problem
Call
Response
Attend
Fixed

How to report maintenance issues

  • Contact hive on the contact details below and give us as much information as possible regarding the problem. We will allocate the job on a priority basis and will update you by either e-mail or text message to confirm the job has been booked in.
  • Your property agent will provide us with a set of your keys so you do not need to be present if it is not convenient.

Out of Hours Emergency Maintenance

If you have an emergency maintenance issue outside of office hours, please call us on 0113 224 4610. Your call will divert through to our out of hours emergency company who will deal with your request. (Please make sure it is an emergency before calling or you may be charged for this service).

Priorities

Once a job has been reported it will be assessed and completed in order of priority, this is explained below in more detail:

Priority 1

We will visit the property within 24 hours. The maintenance issue makes the property uninhabitable e.g. a collapsed roof, major leak or flood damage.

Priority 2

We will visit the property within 5 days e.g. broken appliance or dripping tap.

Priority 3

We will visit the property within 28 days e.g. re-decoration or broken furniture.

Feedback

We are interested in gaining your feedback and may send you questionnaires during your tenancy, please complete and return these to help us improve our service.

Reporting a fault online through your tenant portal

If you are a tenant of Parklane or Rentinc, you will find our maintenance page in your tenants portal. We have designed it so you can easily find the solutions to niggling little problems and request help quickly.

 

By following the instructions on the ‘My maintenance’ page your problem will be easily identified and we ask that you contact hive only when you have tried the self-help solutions – any unnecessary callout will be charged to you!

Steps for accessing your portal

  • CHECK YOUR DETAILS First of all, please double check your personal details on file are correct – if they are not, follow the link to get them changed.
  • Advance Reporting ‘Advanced report’ is your online self-help process which guides you towards resolving minor problems. You don’t need to be an expert, you just need to be observant. First you identify the symptom, for example, maybe the water isn’t draining away from your sink. We then propose some simple solutions, such as plunging the sink to try and remove the blockage. This way you save on unnecessary charges.


1 click reporting‘1 click report’ is a quick & easy form to complete and send if you are sure about the fault being unrepairable without intervention by our engineers. Be careful – if the repair is deemed unnecessary or falling under tenant’s responsibility, we will charge!

Login to your tenant maintenance page

MyParklaneMyRentInc

Contacting Us

You can book a visit online using the links above, or alternatively call us or email us using the form below.

Unit 9, 1 Weaver Street,

Leeds, LS4 2AU

0113 224 4610
Monday – Friday 9:00am – 5:30pm

Saturday 10am – 5:00pm

Sunday: CLOSED

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